Terms and Conditions

The Glow Groom™ website is owned by PetFX™ Pty Ltd (ACN 154 055 697)
Registered Office:  West End QLD 4101
Australia Phone: 0409 484 076
Email: info@glowgroom.com

 

Shipping
Please allow 3-5 business days for delivery after payment confirmation.
All orders will be dispatched the following business day, after full payment has been received.
Should the item you have ordered be out of stock, we will contact you to discuss time frames or product alternatives.

Delivery Costs
All postage is handled via Australia Post E-Parcel or E-Parcel Express – depending on the postage method selected upon checkout.
You will receive an email advising when your item was shipped and a tracking number.

Currency
All Shipping costs on the Glow Groom™ website include GST.
All charges will be quoted on confirmation sheet prior to checkout and payment page.
All products on the Glow Groom™ website are in Australian Dollars.
We accept payments via Paypal, Credit Card (Visa and Mastercard), Bank Deposit and cheque.

Product Refund Policy
Any stock received by you in a faulty or damaged condition will be replaced without charge. If a product does not match the product description that you were expecting, we will happily replace for the correct product, or alternatively refund the full purchase price. In order to arrange a refund or exchange, you must contact the Glow Groom™ team by email within 7 days of receipt of product to inform us of your intent to arrange refund or exchange.

A confirmation of email receipt will be emailed to you.
This email is to be returned with product within 14 days of receipt.
All products should be unopened and in the original packaging.
The product/s return is at the customer’s cost including postage.